FAQ

Each box is a curated mix of enrichment treats and/or toys chosen to keep your dog busy, curious, and happily tired. One box arrives each month, and contents change every month so your dog never gets the same box twice.

We're a small Toronto business, and we curate like one. We prioritize Canadian makers and Ontario-local ones wherever we can, and we pick for quality rather than for how many things we can cram into a box. Club Remi is built around city dogs and the people who love them, especially in small apartments and shared spaces, where good enrichment and a small footprint matter most.

Not right now. We're just getting started, so every subscriber gets the same box each month and boxes can't be customized yet. That may change as we grow. If you'd like to know what's in this month's box before it ships, email us at shopclubremi@gmail.com and we'll tell you exactly what's inside.

We can't accommodate allergies or dietary restrictions at this stage, since every box is the same. What we can do is tell you what's in the current box so you can decide what's right for your dog. Just email us at shopclubremi@gmail.com and ask.

We choose products we'd give our own dogs, and we lean on small-batch makers wherever we can. As with any toy or chew, supervise your dog while they enjoy it and take away anything that's been worn down to a size they could swallow.

Tell us. We're a small team and we read every email, and what you tell us shapes what we put in the next box. If something arrived in poor shape or clearly wasn't up to standard, we'll make it right.

Two plans. Month-to-month is $59 CAD per month and you can stop any time. The 3-month plan works out to $49 CAD per month and is a 3-month lock-in, charged once up front as a single payment of $147 CAD.

Both prices include delivery within our downtown Toronto area. Tax is added at checkout.

Not at the moment. Club Remi is a subscription, and the month-to-month plan is the most flexible way to try it. Gifting is the one exception, see below.

You're charged as soon as you sign up. After that, month-to-month subscriptions renew on the 15th of each month. On the 3-month plan, that single up-front payment covers all three boxes, so there's nothing further to pay during your term. Full details are on our Delivery page.

On the month-to-month plan, yes. You can manage your subscription from the link in your order confirmation email, or just email us and we'll take care of it. Make the change before the 15th, since that's the day your next month is charged. Once the 15th has passed you've paid for the next box, so your pause or cancellation takes effect from the month after.

The 3-month plan is a lock-in and is paid up front, so it runs for its full three boxes rather than being cancelled partway through. If something has gone wrong, email us and we'll work it out with you.

Absolutely. Order a subscription with the recipient's delivery address, and email us at shopclubremi@gmail.com so we can include a note. If you'd like a one-off gift rather than an ongoing subscription, email us and we'll see what we can do.

We deliver locally in downtown Toronto. You'll find the full details on our Delivery page.

No. Delivery is included in the price of your plan. Right now we hand deliver boxes ourselves, and we'll be adding local Toronto couriers as we grow.

Boxes are dispatched in one batch at the start of each month, so your first box doesn't go out the moment you order. The cutoff is the 20th: subscribe on or before the 20th and your first box goes out at the start of next month, subscribe after the 20th and it goes out the month after. Sign up on September 18 and you get the October box; sign up on September 22 and you get the November box. The Delivery page has the current schedule.

No. We'll leave your box in a safe spot at your door unless you've told us otherwise. If your building needs a buzzer code or has a concierge, add that in the delivery notes at checkout.

Yes. Update them through the subscription link in your order confirmation email, or email us. Send changes by the 20th of the month so they're in place before the next batch goes out at the start of the following month.

Not yet. We currently deliver to postal codes starting with M4, M5, and M6, roughly from Rosedale and Bloor in the north down to Harbourfront, and from Liberty Village in the west across to Corktown and the Canary District in the east. The Delivery page lists every neighbourhood we cover. We're a small operation and we're growing our delivery area carefully, so email us your neighbourhood and we'll let you know as soon as we reach you.

Email us a photo within a few days of delivery and we'll make it right.

Follow along and tag us @shopclubremi when your dog tears into their box. We love seeing it, and it's how city dog people here find each other. We share what's coming in the next box, the makers behind it, and what's happening with other Toronto dogs.

Delivering locally means no long-haul shipping and no oversized cartons. We keep packaging simple and recyclable wherever we can, and we're always looking for ways to trim it further.

Because boxes contain food and treats, we can't take a delivered box back. That said, we'd always rather hear from you than not, so if something isn't right, email us at shopclubremi@gmail.com and we'll sort it out. We're happy to help with any question about returns or exchanges.

We'll email you a review request after your box arrives. Reviews genuinely help other Toronto dog parents decide, so thank you in advance.

Email shopclubremi@gmail.com and we'll get back to you.