Refund policy

At Club Remi, we carefully curate every box with products we'd happily give our own dog. Because our boxes contain consumable treats and products intended for pets, we generally do not accept returns or offer refunds for subscription boxes once they have been delivered.

If there is an issue with your order, we're here to help.

You may be eligible for a replacement or refund if:

• Your box or its contents arrive damaged during shipping.
• An item is missing from your order.
• You receive the wrong item.
• A product arrives defective or unusable.
• You believe a product in your box has caused an unexpected health or safety concern for your dog.

If you experience any of the above, please contact us within 7 days of receiving your order at shopclubremi@gmail.com. Please include your order number, a description of the issue, and photos where applicable so we can investigate and make things right.

Refunds and replacements are reviewed on a case-by-case basis. If approved, we'll provide the appropriate resolution, which may include a replacement item, a partial refund, or a full refund.